Shipping policy

Shipping Policy

Last Updated: January 2026

Thank you for shopping with Genesis Video! We aim to deliver your order quickly, safely, and at the best possible price. Here’s what you need to know about shipping:

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing may take longer during high-volume periods (holidays, product launches).

  • You will receive a confirmation email once your order has shipped.

Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery times depend on your location and the carrier selected.

Domestic (U.S.):

  • Standard Shipping: ~3–7 business days

  • Expedited Shipping: ~2–3 business days

  • Express Shipping: ~1–2 business days

International:

  • International Standard: ~7–21 business days

  • Expedited International: ~5–10 business days

Exact delivery timeframes and prices will be displayed at checkout.

Shipping Rates

  • Shipping costs are calculated based on order weight, value, and destination during checkout.

  • Free shipping promotions may be offered on qualifying orders — check current offers on our homepage and at checkout.

Taxes & Duties

  • Taxes are calculated and displayed at checkout for orders shipped within the U.S.

  • For international orders, import duties and taxes may apply and are the responsibility of the customer. These charges vary by destination and are not included in the item price or shipping cost.

Order Tracking

  • Once your order ships, you’ll receive a tracking number by email.

  • Use this number to check your delivery status with the carrier.

Shipping Restrictions

  • We currently ship to most countries worldwide. Exceptions may apply based on shipping carrier limitations or regulatory restrictions.

  • If a destination is not available at checkout, please contact us for alternatives.

Lost, Damaged, or Delayed Orders

  • If your package is lost or arrives damaged, please contact our support team within 7 days of delivery (or expected delivery date).

  • We’ll work with the carrier to investigate and help resolve the issue.

Contact Us

If you have questions about your shipment or need help choosing a shipping option, email us at support@genesisvideo.us (or use the contact form on our site).